From enquiry,to homecoming.

Seven steps, designed to feel less like medical tourism and more like being looked after by family. We hold your hand from first email to twelfth-month follow-up.

Enquiry

From the moment you write to us, your concierge takes on your case. Within twenty-four hours, you will hear back — by email, WhatsApp, or whichever channel you prefer — with a private link to schedule your first consultation.

Consult

A private video consultation, typically forty-five minutes, with the specialist surgeon best suited to your concerns. We discuss your hopes, your medical history, and your timeline — and we tell you, with great honesty, what we recommend and what we do not.

Plan

Within forty-eight hours of your consultation, we send a written treatment plan: the procedure, the surgeon, the dates, the recovery, the costs, and the small things — meals, transport, follow-up. All-inclusive pricing. We refine it together until it feels right.

A note on visas

Most visitors enter Bali on a Visa on Arrival — 30 days, extendable once for another 30 — which is fine for shorter procedures and recovery. For longer stays or several follow-ups, we usually suggest a medical-purpose visa (B211A), valid up to 60 days and extendable. BIMC can issue the supporting hospital letter your application may need, and your passport should be valid for at least six months beyond your arrival date. Requirements vary by nationality and change from time to time — your concierge will confirm exactly what you need and help prepare the paperwork before you travel.

More information→

Arrive

We meet every patient personally at Ngurah Rai International Airport. Your concierge greets you by name; our driver takes you directly to your villa or hotel. Pre-operative scans, if needed, happen the next morning at the hospital — and only the next morning.

Procedure

Procedures are performed at BIMC Hospital Nusa Dua — Indonesia's first ACHSI-accredited international hospital. You will meet your anaesthetist the morning of your procedure; your surgeon will see you immediately before and after; your concierge stays with you from admission to discharge.

Recover

You recover in a private villa, never in a hospital ward. A registered nurse visits every morning for the first seven days; your surgeon sees you twice in the first week; your concierge handles meals, transport, and paperwork. Family welcome at no extra cost.

Homecoming

We see you off the same way we welcomed you — driven to the airport, bags handled, a quiet farewell. The next twelve months are organised: video reviews at one week, one month, three months, six months, and twelve months. Many patients keep their concierge's WhatsApp for years afterwards.